30.09.2017
Sales & Lettings Angels - Complaints Handling Procedure
Every year Sales & Lettings Angels helps hundreds of people find rental accommodation in Cardiff and surrounding areas. Due to the service nature of the industry and only being able to act on either landlords instructions or statutory obligations and legislation, every once in a while someone comes away from Sales & Lettings Angels feeling unhappy. Perhaps some thing was not right when you moved in, a repair took longer than anticipated to rectify or perhaps our advice didn’t help or was incorrect. Unfortunately, these things happen. We know we are not perfect, but we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you....
Should you want to know more about our Complaints Handling Procedure, please click below.
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