Key Collection / Inventory & Check-In Explained

If you're moving in to one of our managed properties, we've put together some handy information regarding your key collection, and explaining your inventory/check-in report.

Keys

Key collection - This year it will be particularly important to book a key collection due to social distancing measures being imposed. Please  email Movein@lettingsangels.co.uk to book your time slot. We will not accept telephone requests for key collections as we need to ensure that your file is complete before confirming your time. If there are any items missing from the file, such as references, your time slot will not be confirmed and you will need to reapply for a slot once the file is complete. 
 
All keys will be treated with disinfectant before release. Only one person will be allowed in the office at a time so please refrain from bringing family members/helpers to the office to collect your keys. 
 
If you are able to distribute keys to those in your group if you are moving in with others that would be greatly appreciated and help us reduce the numbers of people collecting keys and coming into contact with us in the office and also others collecting keys. 

Inventory/Check-In Report
Once the first person has collected their keys, the inventory will be issued to the head tenant (look out for an email from Inventory Hive, which is the online software we use). You will then have 7 days to agree or disagree with the condition of the report, and you’ll have the opportunity to add your own comments and photos. After 7 days, the report will become un-editable, and you will be agreeing to the state of the property as shown in the report.

Please note that only the head tenant can edit the report, so if you collect your keys before the head tenant, you'll have to communicate with them to add to the report. This means that if you have booked a property with another person(s), it is imperative that you communicate with one another regarding key collection – if you would like to inspect the property for the purpose of the inventory, you will need to attend the property within the 7 days of the first person collecting their keys.

Once you’ve added your comments, Lettings Angels may respond to these comments asking for further clarification so that we can for example instruct the correct contractors. When you receive your final copy of your report, remember to check for our replies.


Condition of the property
Often there are only hours between existing tenants moving out, and new tenants moving in. We are heavily reliant on tenants moving out on time and leaving the property in the same condition that they received it. If this happens, it becomes out of our control to be able to move you in on time, if for example the outgoing tenant has not moved out on time – or the property has been left particularly messy.

Following the check-out report from the previous tenants, and following your check-in report, maintenance issues are often raised. Work may be required to be carried out during the first few days/weeks of your tenancy – please bear with us during this busy time, but rest assured we will look into any maintenance issues reported. We will advise you and give you notice of any contractors coming to visit your property.

As always, if you've got any questions, drop us an email to management@lettingsangels.co.uk or give us a call on 02922 331425 and one of the Angels will help you out!